Refund Policy

We want you to be completely satisfied with your AI headshots. If you are not happy with the results, we offer a full refund within 3 days of delivery — no questions asked.

To request a refund, simply email us at hello@kaptura.ai within 3 days of receiving your headshots. Include the email address you used for your order. We will process your refund within 5–10 business days to your original payment method.

Refund requests must be made within 3 calendar days from the moment your headshots are delivered (i.e., from the email notification confirming your headshots are ready). The refund applies to the full purchase amount. There is no partial refund option — it is all or nothing.

If a paid order cannot be completed, we work to recover it within seven days of payment, or before the original photos expire seven days after upload, whichever comes first. If delivery is still incomplete at that deadline, we close the order and initiate a refund to the original payment method. The three-day guarantee above does not limit refunds for orders that were never completely delivered. Contact hello@kaptura.ai if you need help with a missing delivery or refund.

Once approved, refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

If you have any questions about our refund policy, please reach out at hello@kaptura.ai.